Patient Relations

At Premier Health, we are committed to providing our patients with high quality care, respect, and consideration. We welcome feedback from patients and their families to help us continually improve our services.

We Need Your Feedback

Premier Health has partnered with National Research Corporation to collect patient perspectives on the quality of their care through the use of patient satisfaction surveys. We use these patient evaluations to help us improve our performance and patient care at all levels within the organization.

Those included in the survey process are patients who:

• Are admitted into the hospital
• Receive outpatient services
• Receive emergency room care

We also encourage you to share your comments with your nurse, nurse manager, department manager, or the supervisor responsible for your care.

Who to Contact With Concerns While Admitted

We understand that your hospital stay may be a time of stress and uncertainty for you and your family and that you may have questions and concerns. If at any time during your stay you have a question, comment, or concern about the services you have received, we encourage you to speak with your nurse, nurse manager, unit manager, or supervisor responsible for your care.

Contact Your Unit Manager

Contact the Acute Care Changes Team (ACT)

If you or a visiting family member or friend have a medical emergency while you are admitted, you can call the ACT team and ask that they announce an ACT alert.

Contact Patient Relations

If an issue is not resolved at the department level, you can contact the manager of patient experience:

Your complaint will be documented and every effort will be made to resolve your concern as soon as possible.

If the issue is not resolved to your satisfaction, it will be documented as a patient grievance. All grievances are acknowledged in writing. Appropriate corrective steps are taken when necessary, and a written follow-up response is provided within 30 days.

If you are not satisfied with the resolution, you can request the grievance to be forwarded to the hospital's Grievance Committee for additional review.

Additional Resources

Premier Health hospitals are accredited by The Joint Commission and comply with the Conditions of Participation for Medicare and Medicaid. To express concerns not resolved through the hospital, visit The Joint Commission’s website or call (800) 994-6610(800) 994-6610. Contact the Centers for Medicare and Medicaid online or by calling (800) 633-4227(800) 633-4227. You may also contact the Ohio Department of Health online or by calling (800) 342-0553(800) 342-0553.

Premier Physician Network and Fidelity Health Care Quality and Patient Relations

Learn more about patient relations and quality at Premier Physician Network and Fidelity Health Care.