Patient Relations
At Premier Health, we are committed to providing our patients with high quality care, respect, and consideration. We welcome feedback from patients and their families to help us continually improve our services.
We Need Your Feedback
Premier Health has partnered with National Research Corporation to collect patient perspectives on the quality of their care through the use of patient satisfaction surveys. We use these patient evaluations to help us improve our performance and patient care at all levels within the organization.
Those included in the survey process are patients who:
- Are admitted into the hospital
- Receive outpatient services
- Receive emergency room care
We also encourage you to share your comments with your nurse, nurse manager, department manager, or the supervisor responsible for your care.
Who to Contact With Concerns While Admitted
We understand that your hospital stay may be a time of stress and uncertainty for you and your family and that you may have questions and concerns. If at any time during your stay you have a question, comment, or concern about the services you have received, we encourage you to speak with your nurse, nurse manager, unit manager, or supervisor responsible for your care.
Contact Your Unit Manager
Behavioral Health Unit (BHU)
(513) 974-6038(513) 974-6038
Comprehensive Women's Center Patient Care Unit (PCU)
(513) 974-6204(513) 974-6204
Critical Care Unit (CCU)
(513) 974-4518(513) 974-4518
Family Birth Center (FBC)
(513) 974-5076(513) 974-5076
Inpatient Rehabilitation (IR)
(513) 974-5644(513) 974-5644
Medical/Surgical Patient Care Unit (PCU) 4 North
(513) 974-5003(513) 974-5003
Progressive Care Unit (PCU)
(513) 974-4785(513) 974-4785
Trauma Patient Care Unit (TU)
(513) 974-6824(513) 974-6824
Advanced Care Unit (ACU) MW3
(937) 208-4387(937) 208-4387
Bariatric Surgical Patient Care Unit (PCU) MW6
(937) 208-4533(937) 208-4533
Behavioral Health Patient Care Unit (PCU) SW7
(937) 208-2158(937) 208-2158
Burn Center Patient Care Unit (PCU) NW3
(937) 208-6166(937) 208-6166
Cardiac Interventional Unit (CIU) SE8
(937) 208-9944(937) 208-9944
Cardiac Telemetry Unit (CTU) SE7
(937) 208-9740(937) 208-9740
Gynecologic Oncology Patient Care Unit (PCU) MW5
(937) 208-3450(937) 208-3450
Heart and Vascular Intensive Care Unit (HVICU) SE4
(937) 208-5440(937) 208-5440
Heart and Vascular Patient Care Unit (HV) SE6
(937) 208-5540(937) 208-5540
Medical Oncology Patient Care Unit (PCU) ME5
(937) 208-2473(937) 208-2473
Medical Patient Care Unit (PCU) ME6
(937) 208-2946(937) 208-2946
Medical/Surgical Patient Care Unit (PCU) SW4
(937) 208-4329(937) 208-4329
Neuro Advanced Care Unit (ACU) SE10
(937) 208-1721(937) 208-1721
Neuro Intensive Care Unit (ICU) SE11
(937) 208-1783(937) 208-1783
Observation Unit (OBS) MW4
(937) 208-8012(937) 208-8012
Ortho/Neuro Patient Care Unit (PCU) SE9
(937) 208-9840(937) 208-9840
Pulmonary Intermediate Care Unit (PICU) ME3
(937) 208-2257(937) 208-2257
Renal Patient Care Unit (PCU) NW5
(937) 208-4483(937) 208-4483
Surgical Patient Care Unit (PCU) SW6
(937) 208-3941(937) 208-3941
Transitional Care Unit (TCU) NW4
(937) 208-3491(937) 208-3491
Trauma Patient Care Unit (PCU) ME4
(937) 208-2053(937) 208-2053
Patient Care Unit (PCU) 2
(937) 734-7255(937) 734-7255
Patient Care Unit (PCU) 3
(937) 734-7255(937) 734-7255
Intensive Care Unit (ICU)
(937) 438-3848(937) 438-3848
Ortho/Joint/Spine Patient Care Unit (PCU) JS2
(937) 438-2311(937) 438-2311
Patient Care Unit (PCU) 1
(937) 438-7277(937) 438-7277
Patient Care Unit (PCU) 5
(937) 438-7277(937) 438-7277
Behavioral Health Unit (BHU)
(937) 440-4317(937) 440-4317
Cardiothoracic Unit (CTU)
(937) 440-4702(937) 440-4702
Inpatient Rehabilitation Unit
(937) 440-4855(937) 440-4855
Intensive Care Unit (ICU)
(937) 440-4724(937) 440-4724
Observation Unit (CEN OBS)
(937) 440-4855(937) 440-4855
Progressive Care Unit (PCU)
(937) 440-4136(937) 440-4136
Contact the Acute Care Changes Team (ACT)
If you or a visiting family member or friend have a medical emergency while you are admitted, you can call the ACT team and ask that they announce an ACT alert.
Call ext. 5555 from the hospital phone or call (513) 974-5555 from your personal phone.
Call ext. 3333 from the hospital phone or call (937) 208-3333 from your personal phone.
Call ext. 3333 from your hospital phone, or call (937) XXX-3333 from your personal phone.
Call ext. 3333 from your hospital phone, or call (937) XXX-3333 from your personal phone.
Call ext. 4444 from your hospital phone, or call (937) 440-4444 from your person phone.
Contact Patient Relations
If an issue is not resolved at the department level, you can contact the manager of patient experience:
Call (513) 974-5072(513) 974-5072
Call (937) 208-2666(937) 208-2666
Call (937) 440-4714(937) 440-4714
Your complaint will be documented and every effort will be made to resolve your concern as soon as possible.
If the issue is not resolved to your satisfaction, it will be documented as a patient grievance. All grievances are acknowledged in writing. Appropriate corrective steps are taken when necessary, and a written follow-up response is provided within 30 days.
If you are not satisfied with the resolution, you can request the grievance to be forwarded to the hospital's Grievance Committee for additional review.
Additional Resources
Premier Health hospitals are accredited by The Joint Commission and comply with the Conditions of Participation for Medicare and Medicaid. To express concerns not resolved through the hospital, visit The Joint Commission’s website or call (800) 994-6610(800) 994-6610. Contact the Centers for Medicare and Medicaid online or by calling (800) 633-4227(800) 633-4227. You may also contact the Ohio Department of Health online or by calling (800) 342-0553(800) 342-0553.
Premier Physician Network and Fidelity Health Care Quality and Patient Relations
Learn more about patient relations and quality at Premier Physician Network and Fidelity Health Care.