Physician After-Hours Program

Premier Pulse     November 2020

Fidelity Health Care offers care to patients who need medical attention after-hours, on weekends, and on holidays. This service is for your patients who are in the comfort of their own homes and need extra support. Patients can speak with a clinician and share their medical questions and concerns outside of normal business hours.

Fidelity’s clinicians have direct EPIC documentation at their fingertips to review a patient’s last office visit, procedures, medications, and provider recommendations while speaking with the patient. Provider support for the clinician is only an EPIC Haiku secure message away when complex patient needs arise. All documentation is completed within the patient’s legal EPIC EMR, allowing providers access to interventions for their patients.

Clinicians respond to patients and caregivers within 30 minutes. Typically, patients’ needs are met, resolved, and documented within 20 minutes of calling into the physician after-hours support line. Seven out of 10 patient calls can be safety triaged by the clinician. Patients avoid emergency room encounters 95 percent of the time based on provider recommendation and life-threatening events that are identified while speaking with the patient. Patients and providers alike share how happy they are with the service. Providers are able to enjoy dinner at home, watch their children play soccer, and enjoy a night out – all while knowing their patients still have clinical expertise close at hand.

The on-call answering service is a return phone call for patients who contact their provider’s office after-hours. Providers who utilize this service are billed through the coordination of Premier Phyisican Network and Fidelity. Providers interested in using this on-call service may contact Fidelity Health Care at (937) 208-6400.

Back to the November 2020 issue of Premier Pulse

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