Premier Pulse
Volume 12, Issue 4 – April 2025
The Power of Service Recovery in Health Care
By Lakmali Ranathunga, MD, chief medical officer, Miami Valley Hospital North, Upper Valley Medical Center
Service recovery refers to identifying and rectifying service failures to restore patient trust and satisfaction. Read more.
Key Provisions Regarding Telehealth Extension
By Walter Reiling, MD, system chief medical information officer, Premier Health; and Mandy Via, system director of access, referral management, and telehealth, Premier Health
In response to the COVID-19 pandemic, the U.S. government implemented temporary waivers to expand telehealth services, ensuring continued access to care during a critical time. Initially set to expire on March 31, 2025, these waivers have been extended through September 30, 2025.
Read more.
Meet & Greet with Raj Mitra, MD
Join us in welcoming Raj Mitra, MD, the new dean of the Wright State University Boonshoft School of Medicine and chief academic officer at Premier Health, on Wednesday, April 30. Read more.
New Cancer Prevention and Supportive Care Center Recently Opened
By Amanda Musser, system vice president of oncology operations, Premier Health
At Premier Health, we believe in empowering patients with personalized, whole-person care. Read more.
Learn about Dr. Jehad Almasri's journey from Damascus, Syria to Premier Health. 
Physician Awards, New Medication Carousel, Community Partnerships More Articles
Editorial Board: Dr. Roberto Colón, Dr. Andre Harris, Dr. Scott Kanagy, Dr. Lakmali Ranathunga
Chief Marketing and Communications Officer: Kathy Harper
Director, System Communications: Ben Sutherly
Editor: Richard Hairston