Premier Pulse

Volume 12, Issue 6 – June 2025

Listening: The Lost Art – Part 2

By Andre Harris, MD, chief medical officer, Miami Valley Hospital

In 2022, I wrote a Premier Pulse article titled “The Lost Art of Listening,” where I outlined the essential components of active listening: eye contact, facial expressions, curiosity, avoiding interruptions, and paraphrasing. These elements remain foundational to how we connect with one another. Read more.

Premier Health Select DAX Copilot Ambient Documentation Solution

By Walter Reiling, MD, system chief medical information officer, Premier Health; and Mandy Via, system director of access, referral management, and telehealth, Premier Health

We are thrilled to announce that our health system has selected DAX Copilot by Nuance as our ambient documentation solution. This marks a transformative step forward in reducing documentation burden and enhancing provider and patient satisfaction. Read more.

Forging Outpatient Specialty Partnerships in Emergency and Trauma Services

By Amanda McClure, system vice president of Emergency and Trauma Institute, system transportation and regional referral center, Premier Health; and Jeremy Moore, MD, emergency and trauma institute chair, Premier Health

Premier Health’s emergency departments (EDs) play a critical role in evaluating patients and determining the best path forward, often extending beyond the hospital walls. Increasingly, safe and timely discharge with a clear outpatient plan is the best option for many patients.
Read more.