Premier Health Launches New Tool to Aid Patients and Emergency Teams

Premier Pulse     November 2020

Premier Health has launched a new tool, On My Way, to allow patients to alert an emergency center of their pending arrival and give the emergency team additional opportunity to prepare their arrival.

“If you are in doubt about the severity of your condition, you should always seek immediate care by going to the nearest emergency department or calling 911,” said Candy Skidmore, Premier Health’s vice president for emergency and trauma services.

The On My Way tool allows patients to communicate with the emergency department team not only about their impending arrival, but also about their specific medical concerns. This, in turn, helps emergency personnel to be even more prepared for a patient’s arrival.

From Premier Health’s website, a patient seeking emergency care can click the On My Way button, which will take them to a page featuring maps of all Premier Health emergency centers. Each center’s wait time is also displayed. The patient chooses the nearest emergency center and a brief notification form pops up for the patient to complete and send.

If a person has a MyChart account, he or she may sign into MyChart and click the On My Way button there. By going through their MyChart account, pertinent history will be attached to the notification form sent to the emergency center. Upon arrival, the emergency center will already have check-in information, a list of medications the patient currently takes, and other helpful data from the patient’s MyChart account.

Patients can add themselves to the list of expected emergency patients using Premier Health’s website, their MyChart account, as well as the mobile MyChart app.

While On My Way provides notification that a patient is on the way, it does not hold a spot in line. The order in which emergency patients are seen is based on the severity of their injury or illness.

Premier Health provides advanced emergency services at multiple locations throughout Southwest Ohio, including: Atrium Medical Center (Level 3 trauma center); Miami Valley Hospital (the region’s most experienced Level I trauma center); Miami Valley Hospital North; Miami Valley Hospital South (Level 3 trauma center); Jamestown Emergency Center; Austin Boulevard Emergency Center; and Upper Valley Medical Center.

Back to the November 2020 issue of Premier Pulse

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