Upper Valley Medical Center

Upper Valley Medical Center

Upper Valley Medical Center serves residents of Miami County in Southwest Ohio from our 100-acre campus in Troy, next to Interstate 75. We offer a wide range of advanced care, including emergency, heart (including cardiac catheterization), cancer, maternity, behavioral health, long-term care, and much more. Leading national organizations regularly recognize our quality care. We offer Miami County’s only Level III Trauma Center and the only Level II Special Care Nursery, between Dayton and Lima. We have achieved Magnet® Recognition, nationally recognized as the highest standard for excellence in patient care. 

Location Information

3130 N. County Rd. 25-A
Troy, OH 45373

Directions >

Maps and parking >

Current ER Wait Time 9 Minutes*
I'm On My Way
Main Number:

(937) 440-4000(937) 440-4000

Physician Referral:

(866) 608-FIND (3463)(866) 608-FIND (3463)

Contact us online >

Patients

Welcome! We want to make your hospital stay as comfortable and easy as possible. Learn what to expect before, during, and after your inpatient stay or outpatient visit.

Pricing, billing, and insurance >
Medical records >
Patient scheduling and registration >
About your hospital stay >

Visitors

Whether you’re a patient, family member, friend, or business partner, we welcome you to our campus. Get more information on parking, how to contact patients, rules for visiting patients, and the amenities we offer, including our food and dining options.

Learn more >

Visitor restrictions during COVID-19 >

P-C-MKT93775-campusdocsstack

Our Providers

Whether you’re looking for a primary care provider or a specialist, our physicians and advanced practice providers offer you advanced, compassionate care in a wide range of specialties. You’ll find them conveniently close to home and work.

See all providers
P-C-MKT93775-campusawardsstack

Awards

We’re proud to make a difference in our community. When others recognize our achievements, we know we’re fulfilling our mission. We’re grateful for the awards and recognition our hospital and people have earned.

See all awards

Upcoming Events

Wednesday, October 20, 2021

Weight Loss Surgery Seminar - Premier Weight Loss Solutions

Join us for a free weight loss surgery seminar

6:00 PM - 7:30 PM

Virtual Class

Thursday, October 21, 2021

Mobile Mammography

A mammogram is the best way to detect breast cancer early

9:00 AM - 5:00 PM

Wednesday, October 27, 2021

Mobile Mammography

A mammogram is the best way to detect breast cancer early

9:00 AM - 5:00 PM

Twin Valley Bank - New Lebanon
647 West Main St
New Lebanon, OH 45345

Latest News

Hospital CEO Uses Hand-On Approach In Showing Appreciation

(September 17, 2014) - Becky Rice likes using a hands-on approach to working with people.

The Upper Valley Medical Center president and CEO put the philosophy in motion when she decided to bake treats for randomly selected departments celebrating their successes over the summer.

Elated by the initial positive employee response, she expanded the project to include a trek with treats to each of UVMC’s 66 departments, large and small. By the time she was finished, Rice had spent seven full weekends baking up celebration treats for staff.

Rice, who became president/CEO in January, said she chose to focus this year on the need to celebrate successes following a tough 2013 when the organization was going through cost reductions and reorganizations.

She could see that many people were feeling downtrodden, so she decided to encourage a better outlook.

“I have always been a person that the glass is half full, even in your darkest hours. There is always some good in everything,” she said. “Last year is over, and we are moving forward with a focused and sharp trajectory.”

That includes employee recognition strategies, she said.

“It is such an honor and privilege to care for individuals who are sick. They and their families trust us to provide excellent care in a safe, high quality and supportive manner,” she said. “We need all of our team to be focused on those patient goals and to always treat people with respect, integrity, compassion and excellence. These are our core values and each patient deserves our full attention to them every encounter, every opportunity, every time, no excuses. This starts with employee engagement and recognition.”

The UVMC family has achieved many successes this year, especially in the areas of quality care and safety for patients, she said.

To help focus on the positives, she first challenged managers to come up with one recent success in their department worth celebrating. The successes were entered into a random drawing with three departments selected.

Rice headed home, baked all weekend and dropped off the goodies with a hand-written note of thanks and recognition to the employees.

“I told them I was proud of their specific accomplishments and thanked them,” she said.

The response was immediate. She received emails, cards and notes and was stopped in the hospital hallways by people thanking her for acknowledging them and their work.

Driven by the initial reaction, Rice decided to expand the program to every department in the hospital along with satellite offices, physicians’ lounges and volunteers.

Rice said she’d head to the store on Saturday morning, buy ingredients for no-bake cookies, cinnamon bread, brownie pizza and popcorn-white pretzel mix, and get to work.

“It was fun and I loved doing it,” she said with a smile. “I think it ignited a spirit among employees that ‘the leaders here do care about us.’”

The only thing asked of the employees was to return the trays so Rice could continue baking.

The project was a one-time endeavor demonstrating to the management team that acknowledging the work people do every day can send a strong, positive message, she said.

“It doesn’t have to be a lot, and it doesn’t have to be terribly expensive to say ‘You are our most important asset. Without you we can’t do our jobs, and without our patients, we don’t need our jobs. We are all in this together,’” Rice said.

*The current wait time is an estimated wait time before a person sees a physician and is not a guarantee. It is based on patient activity (how many patients are being treated and the severity of their injuries) within the last hour, and it is subject to change at any moment. If you are experiencing an emergency, call 911.