Visitor Information

Visitor Restrictions to Contain Coronavirus (COVID-19)

To protect our patients, safeguard our hospital workforce, and limit the community spread of COVID-19, all Premier Health facilities have implemented the following visitor restrictions. 

Visitors for Outpatient, Ambulatory, Emergency Department, and Hospitalized Patients

  • Current patients and patients coming for an emergency department visit, hospitalization, outpatient procedure, or office visit will be permitted one (1) support person in the building at a time given adequate social distancing policies can be met and personal protective equipment supply remains stable.
  • Visitation or support persons for office visits may vary by provider. Patients are encouraged to check with individual providers to ensure they are clear on their provider’s policy.
  • No visitation will be allowed by anyone under the age of 18 unless they are the parent or legal guardian of a pediatric patient.
  • No visitation will be permitted for outpatient testing, such as non-invasive radiology testing, routine x-rays, and lab studies.
  • No NICU visitation for confirmed COVID-19 mothers and partners while able to transmit COVID-19.*
  • No COVID-19 positive persons or symptomatic individuals awaiting test results will be permitted to visit patients.*
  • The following visitation exceptions may apply:
    • “End of Life” situations.
    • For maternity patients, one (1) additional support person, such as a doula, will be permitted.
    • For minor maternity patients, a parent or guardian will also be permitted.
    • Minor patients (under 18 years of age) may have two (2) visitors in the emergency department and inpatient setting, but this is limited to only parents or guardians;
    • NICU patients will be allowed two (2) visitors for the duration of the patient’s stay with one visitor allowed at a time. Confirmed COVID-19 mothers and partners should not visit NICU infants while able to transmit COVID-19.
    • Patients who require assistance due to mobility, reorienting/confusion (patient safety), interpretation, court-ordered, or healthcare decision making may have one (1) additional assistance person;
    • No visitors for confirmed or suspected COVID-19 cases (unless above criteria met).

Screening & Facial Covering/Mask Guidelines

  • All employees, staff, patients, and visitors will be screened for symptoms or exposure history.
  • Screening is also being done at selected community ambulatory facilities.
  • Visitors will be asked to leave the facility if they have had symptoms or a positive test in the past 10 days or exposures in the last 14 days.
  • If the visitor is a driver for a patient and space is not available in the patient room or waiting room, the visitor may be asked to wait in their car until the patient’s appointment is completed.
  • Employees, staff, patients, and visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.
  • Visitors should wear a mask when in the common areas of the hospital facility, such as hallways, public restrooms, gift shops, and dining areas.
  • Visitors will be asked to wear their mask when a caregiver is present in a patient room.
  • Patients and visitors may provide and wear their own mask or will be required to accept and wear the mask provided by the hospital facility.
  • Masks or facial coverings must fully cover the nose and mouth.
  • If a visitor refuses to wear a mask, visitors may be asked to leave the facility.
  • Exceptions may be made on an individual basis for those individuals who are unable to wear a mask due to health or disability issues.

*Defining when a person with COVID becomes non-infectious is not straightforward.

The CDC currently recommends a symptom and time-based approach, reserving a test-based approach for rare circumstances. Non-immunocompromised persons may be considered non-infectious if:

  • fever-free for 24 hours without use of fever reducing medication,
  • at least 10 days have passed since symptoms first appeared (or, in the case of asymptomatic at least 10 days have passed since the positive test), and
  • symptoms have improved.

For persons severely or critically ill with COVID-19, and for severely immunocompromised individuals, the length of time since symptoms first appeared can be extended to 20 days.

COVID-19 visitor restrictions will be rescinded when the state of emergency declaration is lifted for the State of Ohio.

Tobacco Free Campus

In keeping with Premier Health's commitment to providing the highest quality care in a healthy, safe environment, all Premier Health buildings and grounds are tobacco- and smoke-free. We appreciate your cooperation and thank you for respecting our commitment to a healthy community.

Calling a Patient

Each patient telephone has its own direct-dial number. Patients are encouraged to give their number to family and friends so they may reach them directly without going through the hospital switchboard.

Incoming calls to patient rooms are accepted during the following hours:

Atrium Medical Center

7 a.m. - 9 p.m.

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

7 a.m. - 10 p.m.

Upper Valley Medical Center

7 a.m. to 9 p.m.

If you do not have a patient's direct-dial number, please call the patient information line:

Atrium Medical Center

(513) 974-4530(513) 974-4530 or (800) 338-4057(800) 338-4057

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

(937) 208-8000(937) 208-8000 or (800) 544-0630(800) 544-0630.

Upper Valley Medical Center

(937) 440-4000(937) 440-4000 or (800) 838-3800(800) 838-3800

You will be provided with the patient's direct number and/or connected to the patient's room. Some patients choose not to be listed in the facility directory. In this case, no information about the patient — including confirmation that the individual is a patient — is revealed either to callers or visitors.

Sending Mail, Flowers Or Gifts

Mail and flowers will be delivered to patient rooms by volunteers. Due to patient privacy and confidentiality laws, however, we are unable to deliver mail or flowers to patients who are not listed in our facility directory or who have been discharged. Every reasonable attempt is made to forward mail and flowers.

Flowers are not permitted in the following areas: burn unit, heart and vascular intensive care, blood and marrow transplant unit, medical intensive care, surgical intensive care, neuroscience intensive care, and neonatal intensive care. Mail and flowers are delivered Monday through Friday. The mailroom is closed on weekends.

Hilltop Gift Shop at Atrium Medical Center

For your convenience, the Hilltop Gift Shop stocks fresh and silk flowers and a selection of other gifts to express get-well wishes. Gifts may be ordered by phone and are hand-delivered by hospital volunteers.

Learn more about hospital stays with our Patient Guide.