Visitor Information

Visitor Restrictions to Contain Coronavirus (COVID-19)

To protect our patients, safeguard our hospital workforce, and limit the community spread of COVID-19, all Premier Health facilities have implemented the following visitor restrictions. 

Outpatient/Hospital/Emergency Department Visitors

Current patients and patients coming for an emergency department visit, hospitalization, outpatient procedure, or office visit are allowed one (1) support person in the building per day given adequate social distancing policies can be met.

Visitation or support persons for office visits may vary by provider. Patients are encouraged to check with individual providers to ensure they are clear on their provider’s policy.

No visitation will be allowed by anyone under the age of 18 unless they are the parent or legal guardian of a pediatric patient. 

No visitation will be permitted for routine outpatient testing, such as non-invasive radiology testing, routine x-rays, and lab studies. 

The following exceptions may apply:

  • “End of Life” situations;
  • Maternity patients may have one (1) additional support person, such as a doula;
  • Maternity patients under 18 years old may also have a parent or guardian present;
  • Minor patients (<18 years old) may have two (2) visitors in the emergency department and inpatient setting, but visitors are limited to only parents or guardians;
  • NICU patients will be allowed two (2) visitors for the duration of the patient’s stay, with one visitor allowed at a time;
  • Patients who require assistance due to mobility, reorienting/confusion (patient safety), interpretation, court-ordered, or health care decision making may have one (1) additional assistance person;
  • No visitors for patients who have a confirmed or suspected case of COVID-19 (unless above criteria met).

Screening and Facial Covering/Mask Guidelines

At Premier Health, our commitment to safeguarding the health of our patients, visitors, and staff is our highest priority. This is why we are taking extra measures to minimize this risk of exposure for yourself and others to ensure the continued safety of our facilities. 

  • All patients, and visitors will be screened for symptoms or exposure history. All providers and staff are also screened daily for COVID-19 symptoms.
  • Screening is also being done at selected community ambulatory facilities.
  • Visitors will be asked to leave the facility if they have had respiratory symptoms of unknown origin or exposures to anyone with COVID-19 in the last 14 days.
  • If the visitor is a driver for a patient and space is not available in the patient room or waiting room, the visitor may be asked to wait in their car until the patient’s appointment is completed.
  • Employees, staff, patients, and visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.
  • Visitors should wear a mask when in common areas of the hospital facility, such as hallways, public restrooms, gift shops, and dining areas. 
  • Visitors will be asked to wear their mask when a caregiver is present in a patient room. 
  • Patients and visitors may provide and wear their own mask or will be required to accept and wear the mask provided by the hospital facility.
  • Masks or facial coverings must fully cover the nose and mouth.
  • If a visitor refuses to wear a mask, visitors may be asked to leave the facility.
  • Exceptions may be made on an individual basis for those individuals who are unable to wear a mask due to health or disability issues. 

COVID-19 visitor restrictions will be rescinded when the state of emergency declaration is lifted for the State of Ohio.

Thank you for your understanding and assistance in keeping everyone safe.

Tobacco Free Campus

In keeping with Premier Health's commitment to providing the highest quality care in a healthy, safe environment, all Premier Health buildings and grounds are tobacco- and smoke-free. We appreciate your cooperation and thank you for respecting our commitment to a healthy community.

Calling a Patient

Each patient telephone has its own direct-dial number. Patients are encouraged to give their number to family and friends so they may reach them directly without going through the hospital switchboard.

Incoming calls to patient rooms are accepted during the following hours:

Atrium Medical Center

7 a.m. - 9 p.m.

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

7 a.m. - 10 p.m.

Upper Valley Medical Center

7 a.m. to 9 p.m.

If you do not have a patient's direct-dial number, please call the patient information line:

Atrium Medical Center

(513) 974-4530(513) 974-4530 or (800) 338-4057(800) 338-4057

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

(937) 208-8000(937) 208-8000 or (800) 544-0630(800) 544-0630.

Upper Valley Medical Center

(937) 440-4000(937) 440-4000 or (800) 838-3800(800) 838-3800

You will be provided with the patient's direct number and/or connected to the patient's room. Some patients choose not to be listed in the facility directory. In this case, no information about the patient — including confirmation that the individual is a patient — is revealed either to callers or visitors.

Sending Mail, Flowers Or Gifts

Mail and flowers will be delivered to patient rooms by volunteers. Due to patient privacy and confidentiality laws, however, we are unable to deliver mail or flowers to patients who are not listed in our facility directory or who have been discharged. Every reasonable attempt is made to forward mail and flowers.

Flowers are not permitted in the following areas: burn unit, heart and vascular intensive care, blood and marrow transplant unit, medical intensive care, surgical intensive care, neuroscience intensive care, and neonatal intensive care. Mail and flowers are delivered Monday through Friday. The mailroom is closed on weekends.

Hilltop Gift Shop at Atrium Medical Center

For your convenience, the Hilltop Gift Shop stocks fresh and silk flowers and a selection of other gifts to express get-well wishes. Gifts may be ordered by phone and are hand-delivered by hospital volunteers.

Learn more about hospital stays with our Patient Guide.