Visitor Information

Visitor Restrictions to Contain Coronavirus (COVID-19)

To protect our patients, safeguard our hospital workforce, and limit the community spread of COVID-19, all Premier Health facilities have implemented the following visitor restrictions. 

Outpatient/Hospital/Emergency Department Visitors

 

Current patients and patients coming for an emergency department visit, hospitalization, outpatient procedure, or office visit are allowed one (1) support person in the building per day given adequate social distancing policies can be met.

Visitation or support persons for office visits may vary by provider. Patients are encouraged to check with individual providers to ensure they are clear on their provider’s policy.

No visitation will be allowed by anyone under the age of 18 unless they are the parent or legal guardian of a pediatric patient. 

No visitation will be permitted for routine outpatient testing, such as non-invasive radiology testing, routine x-rays, and lab studies. 

 

The following exceptions may apply:

  • “End of Life” situations;
  • Maternity patients may have one (1) additional support person, such as a doula;
  • Maternity patients under 18 years old may also have a parent or guardian present;
  • Minor patients (<18 years old) may have two (2) visitors in the emergency department and inpatient setting, but visitors are limited to only parents or guardians;
  • NICU patients will be allowed two (2) visitors for the duration of the patient’s stay, with one visitor allowed at a time;
  • Patients who require assistance due to mobility, reorienting/confusion (patient safety), interpretation, court-ordered, or health care decision making may have one (1) additional assistance person;
  • No visitors for confirmed or suspected COVID-19 cases (unless above criteria met).

 

Screening and Facial Covering/Mask Guidelines

At Premier Health, our commitment to safeguarding the health of our patients, visitors, and staff is our highest priority. This is why we are taking extra measures to minimize this risk of exposure for yourself and others to ensure the continued safety of our facilities. 

  • All employees, staff, patients, and visitors will be screened for symptoms or exposure history.
  • Screening is also being done at selected community ambulatory facilities.
  • Visitors will be asked to leave the facility if they have had symptoms in the past 24 hours or exposures in the last 14 days.
  • If the visitor is a driver for a patient and space is not available in the patient room or waiting room, the visitor may be asked to wait in their car until the patient’s appointment is completed.
  • Employees, staff, patients, and visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.
  • Visitors should wear a mask when in common areas of the hospital facility, such as hallways, public restrooms, gift shops, and dining areas. 
  • Visitors will be asked to wear their mask when a caregiver is present in a patient room. 
  • Patients and visitors may provide and wear their own mask or will be required to accept and wear the mask provided by the hospital facility.
  • Masks or facial coverings must fully cover the nose and mouth.
  • If a visitor refuses to wear a mask, visitors may be asked to leave the facility.
  • Exceptions may be made on an individual basis for those individuals who are unable to wear a mask due to health or disability issues. 

COVID-19 visitor restrictions will be rescinded when the state of emergency declaration is lifted for the State of Ohio.

Thank you for your understanding and assistance in keeping everyone safe.

Tobacco Free Campus

In keeping with Premier Health's commitment to providing the highest quality care in a healthy, safe environment, all Premier Health buildings and grounds are tobacco- and smoke-free. We appreciate your cooperation and thank you for respecting our commitment to a healthy community.

Visiting Privileges

Premier Health believes that family and friends play an important role in a patient's recovery. As part of this, we grant full and equal access to anyone you or your support person feels is appropriate. Our visiting guidelines are designed to enable consistent care of patients, and promote a sense of safety and security among patients, family, and staff.

Family members and significant others, including but not limited to a spouse or domestic partner (including a same sex domestic partner), are welcome 24 hours a day. All other friends are encouraged to visit between 8 a.m. and 8 p.m. In the interest of patient safety, children under the age of 14 must be accompanied and supervised by an adult at all times. Visitors should maintain a quiet environment and avoid unnecessary noise. A friendly reminder that quiet time is observed from 2 to 4 p.m. daily.

All visitors are asked to please:

  • Respect the patient's need to rest and keep visits within appropriate time frames
  • Help prevent the spread of infection by washing hands frequently and following all other infection control policies
  • Cooperate if you are asked to leave the room during tests or treatments

Infection Control Guidelines For Visitors

  • For infection control purposes, visitors and visiting hours may be restricted in the presence of a community-wide infectious disease. People with fevers or other indications of contagious disease should not visit patients. (For safety reasons, visitation may be limited when the patient is in isolation precautions).
  • The Infection Control Practitioner may restrict visitors and visiting hours in the presence of a community-wide infectious disease.

Visitation Guidelines for Children

  • Any child who has had recent exposure to communicable diseases (chicken pox, influenza, measles, mumps, tuberculosis, etc.) may not be brought to the hospital to visit. Visiting children should be current on their immunizations.
  • At times, such as during flu season, Premier Health will restrict visitation by children. If visits by children are being restricted, information will be available online.

Special Visiting Guidelines

Atrium Medical Center

Behavioral Health Pavilion

In order to provide therapy to behavioral health patients, visitors are limited to 6 - 7 p.m. Families may arrange for special visiting accommodations by contacting the team leader at (513) 974-5252(513) 974-5252.

Rehabilitation Center

Therapies occur 8 a.m. - 4 p.m. daily. Active participation in therapy may limit patients' ability to receive visitors during these times.

Miami Valley Hospital

Emergency Department

Visitors are permitted in the treatment rooms to visit patients at bedside. Visitation will be limited to two individuals per patient. The information staff or security officer at the entrance to the treatment area will provide clip-on badges identifying the bed number of the patient. Visitors must wear these badges at all times while in the treatment area.

All visitors will be screened through a metal detector prior to entering the emergency department treatment area.

During times that family or friends are not physically with the patient at bedside, the visitors will be asked to wait in the emergency department waiting room.

Adult Intensive Care Units

Hours of Operation: General visiting hours for ICU are 11 a.m. – 8 p.m. This includes the Heart and Vascular Intensive Care (HVIC), Medical Intensive Care, Neurosurgical Intensive Care and the Burn Center. Flexible visitation is available for immediate family members. Patients may have three visitors at a time. Please see the ICU staff for more detailed information. Visits by children under 13 years of age must be approved by the nursing staff ahead of time.

Telephone: Call (937) 208-9450(937) 208-9450 to speak to the patient care representative in the ICU Waiting Area.

Behavioral Health Unit

Visitation hours are 3 - 5 p.m. daily. Patients may have two visitors at a time.

Maternity (Berry Women's Center)

Visitation is permitted 24 hours a day. Family-centered visitation is encouraged in all phases of care. Visitors must obtain a visitor badge from the Berry Women's Center information desk and display the badge at all times. Visitors without a badge should be directed to the information desk. The patient's children may visit during general visiting hours. All other children must wait in designated waiting areas on each unit and must be attended by an adult. The patient may have four visitors at a time in addition to the support person.

Neonatal Intensive Care Unit

Open visitation is permitted 24 hours a day. However, during physician rounds, visitation is restricted for patient confidentiality reasons. The time of physician rounds is posted at the entrance of the unit. Friends and relatives over age 14 may visit when accompanied by the parent. Visits should be limited to 10 to 15 minutes each hour. No more than four visitors may be at bedside at any time except under special circumstances as discussed with the primary nurse.

Hand washing is necessary upon entry to the nursery and prior to contact with your baby. Please understand that there may be times and situations when visitation is limited for the overall safety of your child and the other infants.

Grandparents may visit unaccompanied by the parent or support person.

Visitors must obtain a visitor badge from the Berry Women's Center information desk and display the badge at all times.

Visitors without a badge should be directed to the information desk before being permitted in the Neonatal Intensive Care Unit.

Upper Valley Medical Center

Please check with the specific unit for the exact visiting policy for that area.

Progressive Care Unit (PCU)

Caring and support from family and friends is very beneficial to the healing and recovery process. We recognize and respect the importance of your role in your loved one's well-being. We appreciate your support and cooperation!

In order to assure quality care and confidentiality for our patients, we ask that all visitors observe these important visitation guidelines:

  • The patient and family will be asked to set up a password for release of information over the phone.
  • Please designate a spokesperson. Privacy regulations require us to limit discussions about patients.
  • Visiting hours are 8 a.m. - 8 p.m. with quiet time 2 - to 4 p.m. daily.
  • Visiting is restricted to spouse or significant other from 8 p.m. to 8 a.m.
  • Children may visit but must be under adult supervision at all times.
  • Please respect the rights and privacy of all patients.
  • Please do not disturb sleeping or sedated patients.
  • The patient's nurse may restrict visitors or phone calls at any time if needed in the best interest of the patient.

If you have questions regarding these guidelines, please feel free to contact the Progressive Care Unit at (937) 440-4694(937) 440-4694.

After Hours

To ensure a safe environment for family members, patients, and our employees, we restrict evening access to our facilities. A visitor pass is required to visit patients during this time. Visitor passes can be obtained at the main information desk.

Calling a Patient

Each patient telephone has its own direct-dial number. Patients are encouraged to give their number to family and friends so they may reach them directly without going through the hospital switchboard.

Incoming calls to patient rooms are accepted during the following hours:

Atrium Medical Center

7 a.m. - 9 p.m.

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

7 a.m. - 10 p.m.

Upper Valley Medical Center

7 a.m. to 9 p.m.

If you do not have a patient's direct-dial number, please call the patient information line:

Atrium Medical Center

(513) 974-4530(513) 974-4530 or (800) 338-4057(800) 338-4057

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

(937) 208-8000(937) 208-8000 or (800) 544-0630(800) 544-0630.

Upper Valley Medical Center

(937) 440-4000(937) 440-4000 or (800) 838-3800(800) 838-3800

You will be provided with the patient's direct number and/or connected to the patient's room. Some patients choose not to be listed in the facility directory. In this case, no information about the patient — including confirmation that the individual is a patient — is revealed either to callers or visitors.

Sending Mail, Flowers Or Gifts

Mail and flowers will be delivered to patient rooms by volunteers. Due to patient privacy and confidentiality laws, however, we are unable to deliver mail or flowers to patients who are not listed in our facility directory or who have been discharged. Every reasonable attempt is made to forward mail and flowers.

Flowers are not permitted in the following areas: burn unit, heart and vascular intensive care, blood and marrow transplant unit, medical intensive care, surgical intensive care, neuroscience intensive care, and neonatal intensive care. Mail and flowers are delivered Monday through Friday. The mailroom is closed on weekends.

Hilltop Gift Shop at Atrium Medical Center

For your convenience, the Hilltop Gift Shop stocks fresh and silk flowers and a selection of other gifts to express get-well wishes. Gifts may be ordered by phone and are hand-delivered by hospital volunteers.

Learn more about hospital stays with our Patient Guide.