Frequently Asked Questions

How do I schedule, change or cancel an appointment?

Please call our office at (513) 988-6369(513) 988-6369 to schedule an appointment. Please give at least 24 hours notice if you need to change or cancel an appointment. You can also schedule or reschedule an appointment using the MyChart electronic medical record.

Do I have to pay at the time of service?

Yes, all co-pays and previous balances are due at the time of service.

What form of payment do you accept?

We accept cash, checks, debit cards and credit cards (Visa, MasterCard, Discover and American Express cards).

What age does a patient have to be in order to be seen at Trenton Family Medicine?

We accept patients of all ages, from newborns to the elderly. All minors must be accompanied by a legal guardian.

What should I bring to my first appointment?

You should bring the following to your first appointment at Trenton Family Medicine: completed Patient Registration Form current insurance card, photo ID, a list of your allergies, a list of the other physicians you see and the medical conditions you see them for, and all current medications (including any supplements and over the counter medications).

How early do I need to arrive for my appointment?

We recommended you arrive 10-15 minutes prior to your appointment to allow time to submit your paperwork and for the verification or update of your insurance and/or personal information.

How do I get a prescription refilled?

Our physicians will make every effort to provide you with enough of your medication(s) to last until your next scheduled appointment. So, it is likely that you are due to be seen if you are out of your medication(s). If you are running low on your medication and it is not yet time for your next appointment, please call (513) 988-6369(513) 988-6369, option#2 and leave a detailed message on our refill line, or submit a refill request through your MyChart account.

What if I am sick and need to be seen immediately?

We do offer same-day appointments for sick visits.

What if I have a question that is not addressed in this list of frequently asked question?

Please call (513) 988-6369(513) 988-6369 if you have a question that is not addressed on this website.