Should You Or Shouldn’t You? When To Call 911

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You shouldn’t hesitate to call 911 for a medical emergency. But what’s considered an emergency? Emergency medicine physician Laura Gottron, MD, helps to sort it out.

When you call 911, you’re activating an intricate system of phone operators, first responders (may include life squad, helicopter, fire and/or police), and hospital emergency staff. “A lot of different organizations come together to get you the medical care you need,” says Dr. Gottron, who is based at Miami Valley Hospital. That’s why it’s important to know what circumstances warrant a call to 911. They include:

  • Chest pain or pressure that lasts more than a couple of minutes
  • Shortness of breath
  • Altered mental status or confusion
  • Vision problems such as loss of vision, double vision, or blurry vision that doesn’t clear
  • Choking
  • Burns to the skin: more than first degree with blisters or involving the face or large part of the body
  • Vomiting blood
  • Head injury with any seizure, slurred speech, or persistent nausea/vomiting or weakness
  • Bleeding that is not able to be controlled, or very deep cuts
  • Severe abdominal pain
  • Testicular pain or swelling
  • Problems with balance, confusion, numbness or weakness of one side of the body, inability to talk/slurred speech, or drooping of the face — all possible symptoms of a stroke
  • Broken bones (if a bone is protruding through the skin or if a body part looks deformed)
  • Seizure, if it is the first one
  • Overdose or suicidal attempts or threats
  • Babies under age 3 months with fever greater than 100.4

In addition to these medical emergencies, you also should call 911 if you witness a crime, accident, or fire.

Teach Your Children About 911

It’s important to teach children the proper use of 911, says Dr. Gottron. “Kids as young as 3 can learn how to activate the 911 system. They can save lives.” She suggests teaching children what type of situation should result in a 911 call, and that it’s appropriate to make that call. “Especially if they don’t have an adult to help, or if the adult is not able to talk,” she says.

Although most 911 calls are now traced, it’s good to have your street address and phone number written down and kept near the phone.

Tell children they need to get to a safe place before making the call, Dr. Gottron adds. “If there’s a fire, they need to get out of the building first.” They also need to understand that calling 911 as a prank can have serious consequences.

If You Call 911 By Mistake

Don’t hang up! For any call, the operator will make sure you’re safe, either by calling you back, or by sending a first responder. If you call by mistake, stay on the line and admit the mistake.

It’s OK To Go To the Emergency Department

Sometimes you may need emergency care but not the assistance of 911. “If your condition can’t wait for an appointment with your doctor, we’re at the emergency department ready to take care of you,” says Dr. Gottron. Such instances may include:

  • Urinary tract infection
  • Chemical-type exposure
  • Broken or fractured bones, sprains or strains
  • Injuries from a fall
  • Minor allergic reactions
  • Neck pain from a car accident in which you were able to drive away
  • Any vomiting or diarrhea if you’re concerned about dehydration
  • Instances of domestic violence or sexual assault
  • Fever or cough that has you concerned about pneumonia

“These are some examples,” says Dr. Gottron. “It doesn’t have to be life threatening. We’re here to help you.”

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See a Premier Physician Network provider near you.

Laura Gottron, MD

Laura Gottron, MD

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