Patient Guide

Appointment/Procedure Preparation

To schedule an appointment with The Pediatric Group, please call (937) 440-8687(937) 440-8687 and we will be happy to assist you. Currently we are accepting new patients.

We make every effort to see acutely ill patients within 24 hours. For a same day appointment, please try to call as early in the morning as possible.


  • 7:30 a.m. to 6 p.m., Monday
  • 7:30 a.m. to 5 p.m., Tuesday through Friday
  • Walk-Ins: 8 a.m. to 8:30 a.m., Monday through Friday 
  • Extended Hours until 6 p.m. on Mondays for acute (sick) visits only

Walk-ins for acute problems such as ear pain, sore throats, cough and cold symptoms or rashes at our Piqua location only.

To change or cancel an appointment, kindly let us know 24 hours in advance.

Please be aware that on occasion, our pediatricians may be called out of the office for an emergency. This may require rescheduling your child’s appointment. We ask for your understanding if this situation occurs. We will make every attempt to accommodate your schedule as soon as possible.

What to Expect

In order for a child under the age of 18 to receive care by The Pediatric Group, a parent or a legal guardian must accompany their child to an appointment. When a parent is unable to come with their child to the scheduled appointment, written permission, signed by the parent or legal guardian, must be presented before the child can be treated.

Each time you visit our office, please bring a photo ID and your health insurance card along with any co-payment if required by your insurance carrier. Before your appointment, please review your insurance plan details because co-payments, deductibles and reimbursements may vary in amount according to the type of visit scheduled. The Pediatric Group accepts all private insurance plans and participates in many HMOs and PPOs.

If your child is a new patient with The Pediatric Group, please have all medical records transferred to our office. This request must be made in writing to the previous practitioner by the parent or legal guardian. Having access to your child’s medical records prior to their appointment will provide us with the necessary information to give your child the best possible care right from the start.

Prescription Refills

If your child needs a prescription refill, you may request a refill through the patients MyChart account or please call (937) 773-8077(937) 773-8077. Please allow 72 hours (not including weekends for holidays) for us to process the request. There are special circumstances under which our physicians may want to see your child before approving a refill request.

Medical Forms

We receive many requests for various forms for your children for schools, daycare, camps and athletics. We are happy to help with these forms. Fax, mail or drop off the necessary forms after filling out your required sections of the document. Please allow 3-4 days for us to sign and complete the paperwork. Please note that a current physical (within the previous 6-9 months) is required before a sports participation document will be completed.

We reserve the right to charge for any documentation assistance.

After Your Visit

Nights and Weekends

Please call (937) 440-4000, if there is an urgent problem that cannot wait until the next business day. One of our practitioners is available by phone nights and weekends for emergency calls.

Urgent situations include:

  • Difficulty breathing
  • Persistent diarrhea
  • Persistent vomiting
  • Repeated spiking of a high fever

Urgent situations do not include:

  • Medication refills
  • Over-the-counter dosage questions
  • Routine questions

In Case Of Emergency

If your child is in need of immediate medical attention, please call 911 or go to the nearest emergency facility right away.

Billing and Insurance

The Pediatric Group is committed to providing you reliable and convenient billing services. Learn more about our billing and insurance policies.