Frequently Asked Questions
- What is Premier MyChart?
- Is there a fee to use MyChart?
- How do I sign up?
- Who do I contact if I have further questions?
- When can I see my test results in MyChart?
- I had a test a week ago but I don't see the results. Why?
- I see some test results but not all of them from all of my physicians. Why?
- Can I see radiology images through MyChart?
- How do I communicate my medical concerns?
- If some of my health information on MyChart is not correct, what should I do?
- If I send a message to my doctor or nurse, when can I expect a reply?
- Why don't all my health issues show up in my MyChart record?
- My Preventive Care recommendations don't seem right to me, what do I need to do?
- Why is the "Last Done" date on my Preventive Care procedure Incorrect?
- Who sees my request for an appointment or an appointment cancellation?
- What if I am seen at a non-Premier facility or physician – How do I get this information in MyChart or communicated to my Primary Care Physician?
- How do I download a portable copy of my health summary?
- How do I get a copy of my medical records?
- What is MyChart, and how does its use benefit older adults?
- Can I view a family member's health record in MyChart?