Frequently Asked Billing Questions

Premier Health is launching a new single statement for any charges for services from our hospitals*, Premier Physician Network (PPN) offices, and Premier Health Urgent Care locations. 

• You will receive ONE consolidated statement that includes all balances from the hospitals, PPN providers, and urgent care, and can be paid with a single payment in MyChart or pay as a guest in MyChart. 
• You can set up ONE single payment plan to cover all balances across the hospitals, PPN, and urgent care.
• You call ONE dedicated customer service number where representatives can see and address all your charges and accounts.

*Atrium Medical Center, Miami Valley Hospital, Upper Valley Medical Center 

The new consolidated statement will be applied to services provided on or after a specific date. There may be statements from services provided before that date still going through the billing process. Old statements can also be paid through MyChart or you can pay as guest in MyChart.

• Hospitals: You will receive the new consolidated statement for hospital services received on or after January 15, 2026.
• Urgent Cares: Urgent care services received on or after February 23, 2026* will be added to the new, consolidated statement. 
• Premier Physician Network offices:  Physicians services received on or after February 23, 2026*, or March 23, 2026* (depending on the practice) will be added to the new, consolidated statement.

* Future dates could change and will be updated accordingly.

You can make a partial payment in MyChart that will be applied to the oldest outstanding charges first. You can call Premier Health Patient Billing to pay for a specific charge. 

Your consolidated statement will be updated monthly with any new charges that are ready to pay.

MyChart sends email and app notifications when your consolidated statement has been updated. You can update your communication preferences in MyChart by

1. Log in
2. Click on the hamburger menu in the upper left
3. Scroll down to select Account Settings
4. Select communication preferences
5. This notification will be under the Billing category on the right side of the page

To enroll in paperless billing in MyChart, go to the Billing Summary page, find the paperless alert/banner, and follow the prompts to confirm your email and check the box to agree to receive electronic statements instead of paper ones.

After your visit, you will receive an informational statement to let you know that your insurance company has been billed. The statement shows the amount billed to your insurance and whether or not your insurance provider has paid its portion yet. Please be sure to read the IMPORTANT MESSAGE box for additional information about your account.

After your insurance company has paid its portion, a monthly statement will be provided we will send you an invoice that shows the outstanding amount that has been paid and any remaining balance that you are required to pay.

*Atrium Medical Center, Miami Valley Hospital, Upper Valley Medical Center 
**Future dates could change and will be updated accordingly.

Premier Health services and independent physician services are billed separately. While you were a patient with Premier Health, there may have been physicians involved in your care behind the scenes, such as the pathologists in the lab or the radiologists in the imaging department, that may not be employed by Premier Health and are required to bill for their services separately.

We will bill your primary and secondary insurance providers as long as we have your insurance information on file. After your primary insurance provider has paid its amount, your secondary insurance will be billed. To provide you with reliable billing services, it is important that you notify us of changes in your insurance coverage.

Your insurance, Medicare or Medicaid benefits may not pay for some supplies and services you receive at the hospital. The hospital will bill you for these non-covered services after the insurance company has processed the bill. Non-covered services will be billed in addition to other deductibles, co-pays or co-insurance payments you may owe as specified by your insurance company. If you have questions about what your insurance will pay, please contact your insurance company.

We offer a variety of convenient payment options to choose from.

If you are unable to pay your hospital or PPN provider bill, you may qualify for financial assistance. 

If you are unable to pay your balance in full, you can set up payment plans with any Premier Health organization.

We're happy to answer your billing questions. Find contact information and hours of service.