Premier Health Billing And Payment Process

Prior to receiving scheduled services at a Premier Health hospital, we may attempt to reach you to begin a pre-registration process.

About the Pre-Registration Process

To begin the pre-registration process, we will confirm demographic information and obtain your health insurance information. Once we have your health insurance information, we will contact your insurance company to verify your insurance benefits. If a pre-certification is needed, we will begin that process. We will then attempt to contact you to inform you of the limits of your benefits, and any out-of-pocket expenses that you will be responsible for paying.

Collection Policy For Out-of-Pocket Expenses

It is our policy to collect all out-of-pocket expenses due before or at the time of service. If you are not contacted prior to your date of service, you may be visited by a financial counselor while receiving services to review your benefit package. The financial counselor will inform you of any out-of-pocket expenses that you may be responsible for and collect payment prior to discharge. If you are unable to pay at the time of service, the financial counselor will be able to discuss other payment options with you.

Your Insurance Plan

Our patient financial services staff will file your claim with your health insurance provider. If you are a patient in the Emergency Department, you will be asked for your co-pay or deductible after you see the physician.

Any amount not paid by your health insurance company within a reasonable amount of time will be billed to you. Contact your insurance company with any questions about your benefits.

Your Bill

All of the charges for your care may not be included on one bill. You might receive several different bills from one visit to the hospital.

Hospital Bill

Your hospital bill reflects your room rate, medication, medical supplies, and services performed by hospital personnel. Upon request, an itemized bill can be sent to you after you are discharged and after we have billed your insurance company. 

Physician Bills

You may receive separate bills for professional services provided by physicians, radiologists, and other specialists. These physicians interpret EKGs and X-rays and perform other services related to your care. The physicians are not employees of the hospital and must bill separately for their services.

If you have questions about a physician bill, contact these organizations directly at the phone number listed on their statement.

For your convenience, we have included links to frequently requested phone numbers which can be found at the end of these documents:

Billing Cycle

Our Patient Financial Services office will bill your insurance provider, Medicare and/or any supplemental health insurance that you have. Please remember that you are ultimately responsible for payment of the account.

You may receive an informational patient statement after your visit letting you know your insurance company has been billed. It will show the amount that was billed to your insurance company. Please read the information in the IMPORTANT MESSAGE box on the statement. That message will indicate whether or not the balance on the statement is due from you or your insurance company.
This statement will be sent to you to let you know if the hospital has received payment from your insurance provider. If there is no response from the insurance provider, you will get a statement requesting you to contact your insurance company to check on the status of your bill.
After your insurance company has processed the bill, you will receive a patient invoice showing the amount that has been paid and any balance that you are required to pay. This information will be reflected in the IMPORTANT MESSAGE box on your statement.
Your insurance company should send you an explanation of your health care benefits (EOB) showing total charges, payments and any co-payment or deductible amounts you are responsible for paying. Please contact your insurance company with any questions about your EOB and what your insurance company paid or denied.

Billing Questions

Please contact patient financial services at (937) 203-4886(937) 203-4886 or toll-free at (888) 566-4856(888) 566-4856, Monday - Thursday, 8 a.m. – 8 p.m. and Friday, 8 a.m. – 6 p.m. if you have any questions about your bill or if need to set up payment arrangements.

Requesting an Itemized Bill

Itemized bills are not automatically sent to patients. However, we are happy to provide one if you request it. You may call Patient Financial Services at (937) 203-4886(937) 203-4886 or toll-free at (888) 566-4856(888) 566-4856 to get your current balance or request an itemized bill. You will need to provide your account number and last four digits of your Social Security number.