Patient Guide

First Care Family Medical cares for the overall health of your family. Our patients can expect both quality healthcare and excellent customer service.

We are a member of Premier Physician Network, a network of primary care physicians providing quality healthcare throughout Dayton and its suburban communities. First Care Family Medical was established in January 2011 to bring the quality care of HealthNet physicians to Greene County. As a Premier Physician Network practice, we partner with other network physicians to provide you with the highest quality of care.

Our office hours are Monday through Friday: 7:30 a.m. - 5 p.m. Please call (937) 429-4369(937) 429-4369 to schedule an appointment.

Before Your Visit

To schedule an appointment, please call (937) 429-4369(937) 429-4369. You will receive a reminder call from us 48 hours prior to your appointment. We ask that you notify us at least 24 hours in advance if you cannot keep your scheduled visit.

When You Arrive for Your Visit

You will be asked to fill out a Patient Registration Form at the time of your first appointment. We can mail the form to you or you can download it prior to your visit.

We recommend you arrive approximately 15 minutes early to complete the registration process before your scheduled appointment time.

Be sure to bring your insurance card to each appointment. You will be asked to verify the information we have on file to ensure your claims are processed accurately and promptly. Any applicable co-pays are due at the time of service.

Please bring your medications (or a list of medications), the dosage, and how often you take them. Include any non-prescription drugs or supplements.

Prescription and Refill Policy

The best time to get a prescription refill is at your appointment. Please bring all your prescription bottles with you to your appointment. This is important to make sure that you are taking the correct medications and the correct doses.

If you need to call for refills, don't wait until you have run out. Most refills require the doctor's approval. If your doctor is out for the afternoon, it may be the next day (or Monday) before it can be authorized. We strive to complete refill requests as soon as possible.

Prescription refills are only done during normal business hours. Please call 429-4369 and choose option 3. You will need to leave the following information:

  1. Your name.
  2. Your date of birth.
  3. Medication(s) that needs refill.
  4. The name and location of your pharmacy.

Some medications have potential side effects that must be monitored. We require check-ups for these medications. Be sure to keep those follow-up appointments.

Some prescriptions cannot be called in and may require that you pick up a printed script.

To ensure safe and high quality medical care for our patients, we will not accept fax request or phone calls from pharmacies.

After Your Visit

Our friendly staff is happy to assist you in scheduling your next appointment. We will call you with any test results, or to follow up on test scheduling or referrals to specialists.

Electronic Medical Record (EMR)

During your visit, we enter important information, order tests, and list medications and other health information in your electronic medical record. This information is accessible to all Premier Health Partner physicians and hospitals to ensure you receive the highest level of care.

Information documented in your EMR includes:

  • Current medical conditions
  • Details of each visit 
  • Family health history
  • Immunizations
  • List of current medications
  • Personal health history
  • Preventive health screenings
  • Vital signs

How the Electronic Medical Record Benefits You

  • The EMR system ensures that your most accurate and up-to-date medical information is easily accessible should you visit a Premier Health Partner hospital or specialist. This is especially important if you have a medical emergency or illness that requires hospitalization.
  • We can get your test results quickly from services performed in a Premier Health Partner hospital or diagnostic facility, and laboratory services performed at Compunet Clinical Laboratories.
  • Referrals to other Premier Health Partner facilities are seamless. Instructions from your physician to the referred hospital or facility are sent to you electronically. The facility will contact you within 24 hours to schedule your services and instruct you on test preparation. Most test results are available for the physician to review electronically in 48 to 72 hours; many are available even sooner.
  • Prescriptions and refills of medications can be sent electronically to your pharmacy or to your mail order pharmacy service. This speeds the process for you, and improves communication and accuracy between the physician and pharmacist.
  • Your information is safe and secure, accessible only by those directly involved in your care. All healthcare service providers are bound by Premier Health Partner’s confidentiality and compliance policies, as well as government regulations, to protect your privacy when using the EMR.

Billing and Insurance

Find a list of the major insurance plans accepted by most Premier Physician Network offices online.  First Care Family Medical accepts most of these insurance plans.

Premier Physician Network’s customer service team is happy to answer any questions about billing and insurance you may have. Find detailed billing and insurance information in the Premier Physician Network billing section.