UVMC Patient Flow Project Announced

Premier Pulse     May 2019

Upper Valley Medical Center has announced plans to reconfigure and update the hospital main lobby and registration areas to provide greater ease of access and convenient wayfinding for patients and visitors.     

The new UVMC Patient Flow Project will include a 6,600-square-foot addition on the south side of the hospital to provide space for the relocation and expansion of the cardiac and pulmonary rehabilitation program and an employee wellness area. The employee wellness area will feature 1,235 square feet for exercise and wellness activities.

Patient access/registration will be reconfigured to optimize customer experience and convenience, as will reception and waiting areas for cardiac diagnostics, medical imaging, and lab. Restructuring of these areas will be designed to enhance patient flow and confidentiality as well as improve staff efficiency

The retail pharmacy and hospital gift shop will be moved near the front entrance for easier access. The coffee bar also will be relocated to lessen congestion and noise in the main lobby area.    

First and second floor signage/wayfinding will be enhanced as part of the project, and waiting areas will be improved and refreshed to help provide a comfortable, healing environment for patients and visitors.  

“We are extremely excited about launching this project,” said Tom Parker, UVMC president. “It will allow more ease of access, comfort, and convenience for our patients as they enter the hospital, as well as greater efficiencies for our staff. We very much embrace this opportunity to enhance the patient experience at Upper Valley Medical Center.”       

The UVMC Patient Flow Project will launch this summer and is projected to be completed by the fourth quarter of 2020.

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