Introducing the Central Verification Office

Premier Pulse     August 2018

Premier Health has standardized the physician credentialing process with the formation of the Central Verification Office, or CVO. Launched on July 9, the CVO supports privileging and enrollment activities and ensures best practices across the system.

The CVO is a “one-stop shop” for practitioner credentialing and re-credentialing. Its services will reduce duplication and streamline the credentialing process. Physicians will be assigned one credentialing specialist who will manage their needs for all Premier Health hospitals. The CVO’s main function will be primary source verification, while medical staff office personnel will continue to privilege and address other physician staff needs.

The CVO Credentialing Process

The CVO team will verify physician and Allied Health Practitioner licenses, education, residency, and training credentials through primary source verification (PSV). They will monitor license expiration dates and sanctions. The credentialing process will be performed initially with employed and independent practitioners, and re-credentialing will be performed on a two-year cycle.

Once the CVO has completed the PSV functions, a packet will be emailed to the medical staff offices to complete privileging and facilitate the practitioners’ introduction to the MEC, credentialing committee, and board for approval; and to Premier Physician Network to enroll the practitioners in all health plans associated with Premier Health.

Physician Services: CVO and Medical Staff Offices

CVO Functions: Employed and Independent Practitioners

  • Initial application and primary source verification of education, license, boards, sanctions/exclusions, work history, and insurance
  • Re-credentialing of existing providers every two years
  • Ongoing monitoring of license(s)/insurance/board expirations

Medical Staff Office Functions: Employed and Independent Practitioners

  • Privileging
  • Preparing provider for dept./credentials chair, credentialing committee, Medical Executive Committee, and governing board meetings
  • Provider orientation
  • Meeting agendas
  • Meeting calendars
  • Out-of-town notices

Contact the CVO

Patricia Lowman is the director of the CVO, and there are currently six credentialing specialists. The CVO is located in suite 1504 at Miami Valley Hospital, and can be reached at (833) 229-7736 (toll free); (937) 208-3504; or by email.

We invite you to visit the Premier Health CVO website at If you have any questions about the CVO and the services it provides, please contact Patricia Lowman at (937) 208-2055 or by email

Back to the August 2018 issue of Premier Pulse

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