Frequently Asked Questions

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency. These messages are first received by the physician's office staff who will handle your request if they are able. If the request requires it, they will forward it on to your doctor.