Billing FAQs

We have answered some of the most commonly asked billing questions. If you do not find the answer to your billing question, please contact MedAssist at (937) 203-4886(937) 203-4886 or toll free at (888) 566-4856(888) 566-4856, Monday-Thursday from 8:00 am to 8:00 pm and Friday, from 8:00 am to 6:00 pm.

When and how often am I billed?

After your visit, you will receive an informational statement to let you know that your insurance company has been billed. The statement shows the amount billed to your insurance and whether or not your insurance provider has paid its portion yet. Please be sure to read the IMPORTANT MESSAGE box for additional information about your account.
 
After your insurance company has paid its portion, we will send you an invoice that shows the amount that has been paid and any remaining balance that you are required to pay.

View a sample bill.

Why are there bills from various doctors?

Hospital charges and physician services are billed separately. While you were a patient with Premier Health, there may have been physicians involved in your care behind the scenes, such as the pathologists in the lab or the radiologists in the Imaging Department. These physicians are not employees of the hospital and are required to bill for their services separately.

Will you bill my primary and secondary insurance?

As a service to you, we will bill your primary and secondary insurance providers as long as we have your insurance information on file. After your primary insurance provider has paid its amount, your secondary insurance will be billed. In order to provide you reliable billing services, it is important that you notify us of changes in your insurance coverage.

Do you offer payment arrangements?

If you are unable to pay your balance in full, contact us immediately. One of our customer service representatives can help you set up payment arrangements or offer other alternatives.

Why did insurance deny my claim?

Your insurance, Medicare or Medicaid benefits may not pay for some supplies and services you receive at the hospital. The hospital will bill you for these non-covered services after the insurance company has processed the bill. Non-covered services will be billed in addition to other deductibles, co-pays or co-insurance payments you may owe as specified by your insurance company. If you have questions about what your insurance will pay, please contact your insurance company.

I don't have insurance. Is there help available?

If you are not able to pay your hospital bill, contact us immediately. A financial counselor can help you find out if you qualify for financial assistance.

How do I find out if a Premier Health hospital or a physician at the hospital is covered under my insurance plan?

Premier Health is covered by most major insurance plans in west central and southwest Ohio. Please consult your insurance provider to verify that the hospital and your physician are included in your plan. If they are not, ask your insurance provider to find out which hospital or physician you should use for care.

Content Updated: March 17, 2017

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